E-mail and electronic messaging has long found a place in our day to day lives. If offers different ways of communication, and has rapidly chaged changed the way we do things: a couple of years ago people would prepare up front, and discuss matters in a telephone call, we now have adopted a more parallel, asynchronous way of doing things: We send short e-mails and messages, wait for the reply and react to what other people reply.
We initiate more, take less time to prepare and somehow still get on top of everything to finish more, with a rising quality standard. We experiment a lot, and sometimes we “fail”: ever tried whatsapping a person on different subjects, without the other side having to react to the first subject? Most people simply skip one of the two subjects.. Or send 2 emails to a person with the same subject in a short period of time: a guarantee that people will start mixing things up.
However we quickly learn, cope and adapt. Electronic communication has advanced people a lot.
ERP- and back-office systems are not human. Companies have tried (and some are still trying) to mix human interaction with ERP transaction. Hence systems that transform faxes into text, text into transaction.
Some experiments seem to be going in interesting directions. Take for example Amazon’s Alexa, or Apple’s Siri. Both application’s take voice input to translate into action.
Artificial Intelligence is taking its place as well. Facebook combined the 2: AI and voice-recognition. However Facebook shut down an experiment after two robots began talking in a language only they understood. Two separate chatbots quickly found out that modifying the English language made it easier for them to communicate, and in the process creating sentences that were gibberish to watching scientists. Some kinks need working out…
ERP systems like either yes or no statuses. Something is, or is not. Bottles of soda are or are not ordered. A quantity is either 1 or 2. “Maybe” is something humans can handle, but ERP systems are less well equipped to handle a “maybe”. Imagine the situation where a supermarket maybe needs 10 boxes of canned fish, and leave it up to the ERP system to make a decision…
The point I would like to get across at is that humans have their way of doing things, and machines (like ERP systems) have another. The machine version of e-mail is EDI. Machines don’t need social media, machines don’t need access to news, funny videos and don’t need marketing input to influence decisions.
That is why Neksus focuses on EDI. It may seem old, it may seem complex (which using Neksus it is not!) but it handles the business and gets things done. Moving from manual interaction to electronic interaction can drive productivity increases, labor reductions, improvements in accuracy and customer service, and better relationships with key suppliers. All of these drive costs lower and result in higher profits. No more errors, quickly have the correct data, circumvent costly human interaction: all subjects which still touch the bottom-line.
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